wish商户平台已发货的订单如何退款？

本文将为您解答如何为已发货的订单退款。如果产品被退货或者用户反馈收到的产品已损坏，这种情况下可能需要退款。

1. 找到交易 ID

如果用户已经提出用户问题，您可以在用户问题中找到交易 ID：

复制交易 ID。

2. 查找交易

复制交易 ID 后，点击顶部导航栏中的订单 > 历史记录，转到“交易记录”。

将交易 ID 粘贴到搜索框中，然后从搜索框旁边的下拉菜单中选择“交易 ID”。点击放大镜，将显示您要查找的交易。

3. 为交易退款

点击要退款的交易所对应的“操作”按钮，然后点击“退款”。

在弹出的页面中，您可以从下拉菜单中选择退款原因，并添加补充说明。点击“退款”继续。Wish 将立即为您启动退款流程，用户将在银行处理完后的5-7天内收到退款。

请注意，完成退款操作后，此订单的付款将从您的下一个付款周期中扣除。

wish商户官网原文详情：

How do I refund an order I already shipped?

This article will explain how to refund an order you already shipped. You may want to do this if the item was returned or if the user reported receiving a damaged item.

1. Locate the Transaction ID

If the user opened a ticket, you can find the transaction ID on the ticket:

Copy the transaction ID.

2. Lookup the Transaction

After copying the transaction ID, go to your Transaction History by clicking on Orders > History from the top nav bar.

Paste the transaction ID in the search field, and select “Transaction Id” from the dropdown next to the search bar. Click the magnifying glass, returning your desired transaction.

3. Refund the Transaction

Click on the Action button in the row of your desired transaction and click on Refund.

From here, you can select a reason for the refund from the dropdown and add additional notes. Proceed by clicking “Refund”. Wish will initiate the refund instantly for you, and the user will receive the refund within 5-7 days after their bank finishes processing the refund for them.

Please note that this action will deduct the payment for this order in your next payment cycle.